Policies and Support
Website Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of xyzchildhoodtraining.org (the "Site"). This Site is owned and operated by XYZ Childhood Training LLC. This Site is a continuing education training. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY. Intellectual Property All content published and made available on our Site is the property of XYZ Childhood Training LLC and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. Content belonging to a third party is indicated and referenced, where applicable. Acceptable Use As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to: Harass or mistreat other users of our Site; Violate the rights of other users of our Site; Violate the intellectual property rights of the Site owners or any third party to the Site; Hack into the account of another user of the Site; Act in any way that could be considered fraudulent; or Post any material that may be deemed inappropriate or offensive. If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site. Accounts When you create an account on our Site, you agree to the following: You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions. Sale of Services These Terms and Conditions govern the sale of services available on our Site. The following services are available on our Site: Continuing Education Training Courses and Services. The services will be paid for in full when the services are ordered. These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. Payments We accept the following payment methods on our Site: Credit Card; PayPal; Debit; and Direct Debit. When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction. Refunds Refunds for Services We provide refunds for services sold on our Site as follows: All payments must be made in full prior to the start of a course. Group Bookings, whether Face-to-Face or webinar format, require a minimum of eight participants. The decision to hold or cancel a class is made, in most cases, 3 business days prior to class. XYZ Childhood Training, LLC. reserves the right to cancel a Training Session at any time due to unexpected circumstances. If a Training Session is canceled by the Instructor, participants will receive a full refund. If a participant or agency/school has already purchased a scheduled Training Session, they may request a refund up to 5 business days prior to their scheduled Training Session (due to card processing and service fees incurred by the Event Website, you will receive the amount you paid minus $2.80). Refunds will be issued up to 10 business days after the cancellation request has been made. If a cancellation request is made within the 5 business days prior to their scheduled Training Session, they will only be eligible to receive a credit toward a future Training Session. This credit will be redeemable up to 12 months from the refund request. If a registrant misses a session and the session has already been completed, no refunds or credits will be granted. Consumer Protection Law Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply. Links to Other Websites Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites. Limitation of Liability XYZ Childhood Training LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. Indemnity Except where prohibited by law, by using this Site you indemnify and hold harmless XYZ Childhood Training LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. Applicable Law These Terms and Conditions are governed by the laws of the State of Maryland. Dispute Resolution Subject to any exceptions specified in these Terms and Conditions, if you and XYZ Childhood Training LLC are unable to resolve any dispute through informal discussion, then you and XYZ Childhood Training LLC agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and XYZ Childhood Training LLC. The costs of any mediation or arbitration will be paid by the unsuccessful party. Notwithstanding any other provision in these Terms and Conditions, you and XYZ Childhood Training LLC agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement. Severability If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid. Changes These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. Contact Details Please contact us if you have any questions or concerns. Our contact details are as follows: (240) 306-8949 trainwithxyz@gmail.com Gaithersburg, Maryland USA You can also contact us through the feedback form available on our Site.
Website Data and Privacy Policy
Type of website: Continuing Education Training Effective date: 18th day of June, 2024 xyzchildhoodtraining.org (the "Site") is owned and operated by XYZ Childhood Training LLC. XYZ Childhood Training LLC can be contacted at: support@xyzchildhoodtraining.org (240) 306-8949 Gaithersburg, Maryland USA Purpose The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following: The personal data we will collect; Use of collected data; Who has access to the data collected; The rights of Site users; and The Site's cookie policy. This Privacy Policy applies in addition to the terms and conditions of our Site. Consent By using our Site users agree that they consent to: The conditions set out in this Privacy Policy; and The collection, use, and retention of the data listed in this Privacy Policy. Personal Data We Collect We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first. Data Collected Automatically When you visit and use our Site, we may automatically collect and store the following information: IP address; Location; Hardware and software details; Clicked links; and Content viewed. Data Collected in a Non-Automatic Way We may also collect the following data when you perform certain functions on our Site: First and last name; Age; Email address; Phone number; Address; Payment information; and Auto fill data. This data may be collected using the following methods: Creating an account; Purchase transactions; and Form inquiries. How We Use Personal Data Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy. The data we collect automatically is used for the following purposes: Collecting statistics; Website improvement; Personalizing the user experience; Conducting market research; and Analyzing market information. The data we collect when the user performs certain functions may be used for the following purposes: Communication; Service fulfillment; and Market research. Who We Share Personal Data With Employees We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy. Other Disclosures We will not sell or share your data with other third parties, except in the following cases: If the law requires it; If it is required for any legal proceeding; To prove or protect our legal rights; and To buyers or potential buyers of this company in the event that we seek to sell the company. If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices. How Long We Store Personal Data User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period. How We Protect Your Personal Data In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination. While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical. Children We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer. How to Access, Modify, Delete, or Challenge the Data Collected If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here: Petrea Hicks trainwithxyz@gmail.com (561) 801-1363 Gaithersburg, Maryland USA Do Not Track Notice Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals. How to Opt-Out of Data Collection, Use or Disclosure In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below: You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email or updating your email preferences under "Your Account" Cookie Policy A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. We use the following types of cookies on our Site: Functional cookies Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; and Analytical cookies Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc. Modifications This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy. Contact Information If you have any questions, concerns or complaints, you can contact our privacy officer, Petrea Hicks, at: trainwithxyz@gmail.com (561) 801-1363 Gaithersburg, Maryland USA
End User License Agreement
License Under this End User License Agreement (the "Agreement"), XYZ Childhood Training LLC (the "Vendor") grants to the user (the "Licensee") a non-exclusive and non-transferable license (the "License") to use XYZ Self-Study Online Programs (the "Software"). "Software" includes the executable computer programs and any related printed, electronic and online documentation and any other files that may accompany the product. Title, copyright, intellectual property rights and distribution rights of the Software remain exclusively with the Vendor. Intellectual property rights include the look and feel of the Software. This Agreement constitutes a license for use only and is not in any way a transfer of ownership rights to the Software. The Software may be loaded onto no more than one computer. A single copy may be made for backup purposes only. The rights and obligations of this Agreement are personal rights granted to the Licensee only. The Licensee may not transfer or assign any of the rights or obligations granted under this Agreement to any other person or legal entity. The Licensee may not make available the Software for use by one or more third parties. The Software may not be modified, reverse-engineered, or de-compiled in any manner through current or future available technologies. Failure to comply with any of the terms under the License section will be considered a material breach of this Agreement. License Fee The original purchase price paid by the Licensee will constitute the entire license fee and is the full consideration for this Agreement. Limitation of Liability The Software is provided by the Vendor and accepted by the Licensee "as is". Liability of the Vendor will be limited to a maximum of the original purchase price of the Software. The Vendor will not be liable for any general, special, incidental or consequential damages including, but not limited to, loss of production, loss of profits, loss of revenue, loss of data, or any other business or economic disadvantage suffered by the Licensee arising out of the use or failure to use the Software. The Vendor makes no warranty expressed or implied regarding the fitness of the Software for a particular purpose or that the Software will be suitable or appropriate for the specific requirements of the Licensee. The Vendor does not warrant that use of the Software will be uninterrupted or error-free. The Licensee accepts that software in general is prone to bugs and flaws within an acceptable level as determined in the industry. Warrants and Representations The Vendor warrants and represents that it is the copyright holder of the Software. The Vendor warrants and represents that granting the license to use this Software is not in violation of any other agreement, copyright or applicable statute. Acceptance All terms, conditions and obligations of this Agreement will be deemed to be accepted by the Licensee ("Acceptance") on registration of the Software with the Vendor. User Support The Licensee will be entitled to __________ of real-time chat support, email support and phone support available 24 hours per day 7 days per week, at no additional cost. Term The term of this Agreement will begin on Acceptance and is perpetual. Termination This Agreement will be terminated and the License forfeited where the Licensee has failed to comply with any of the terms of this Agreement or is in breach of this Agreement. On termination of this Agreement for any reason, the Licensee will promptly destroy the Software or return the Software to the Vendor. Force Majeure The Vendor will be free of liability to the Licensee where the Vendor is prevented from executing its obligations under this Agreement in whole or in part due to Force Majeure, such as earthquake, typhoon, flood, fire, and war or any other unforeseen and uncontrollable event where the Vendor has taken any and all appropriate action to mitigate such an event. Governing Law The Parties to this Agreement submit to the jurisdiction of the courts of the State of Maryland for the enforcement of this Agreement or any arbitration award or decision arising from this Agreement. This Agreement will be enforced or construed according to the laws of the State of Maryland. Miscellaneous This Agreement can only be modified in writing signed by both the Vendor and the Licensee. This Agreement does not create or imply any relationship in agency or partnership between the Vendor and the Licensee. Headings are inserted for the convenience of the parties only and are not to be considered when interpreting this Agreement. Words in the singular mean and include the plural and vice versa. Words in the masculine gender include the feminine gender and vice versa. Words in the neuter gender include the masculine gender and the feminine gender and vice versa. If any term, covenant, condition or provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, it is the parties' intent that such provision be reduced in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable and the remainder of the provisions of this Agreement will in no way be affected, impaired or invalidated as a result. This Agreement contains the entire agreement between the parties. All understandings have been included in this Agreement. Representations which may have been made by any party to this Agreement may in some way be inconsistent with this final written Agreement. All such statements are declared to be of no value in this Agreement. Only the written terms of this Agreement will bind the parties. This Agreement and the terms and conditions contained in this Agreement apply to and are binding upon the Vendor's successors and assigns. Notices All notices to the Vendor under this Agreement are to be provided at the following address: XYZ Childhood Training LLC: trainwithxyz@gmail.com, Gaithersburg, Maryland USA
Anti-Discrimination Policy
XYZ Childhood Training, LLC. maintains an environment free of all forms of discrimination where each individual has the right to work and learn in a professional atmosphere that promotes equal opportunities and prohibits unlawful discriminatory practices, including harassment. This anti-discrimination policy is in compliance with all local, State and federal regulations. Accommodations and accessibility should be communicated directly with our support team by calling (240) 306-8949 or emailing support@xyzchildhoodtraining.org.
Proprietary Interest Policy
This policy is intended to disclose XYZ Childhood Training, LLC’s (XYZ) vested interest in any products, devices, materials, instruments or services that may be used in a training session, whether in-person, virtual or self-study. Our clientele has the right to know of all of our proprietary interest in any products, devices, materials, instruments or services shown or marketed through our website, programs and courses. XYZ requires its instructors to disclose any proprietary interest at the beginning of any course or session and XYZ will disclose proprietary interest in all marketing brochures, catalogs, email blasts or mail promotions.
Intellectual Property Policy
XYZ Childhood Training, LLC. (XYZ) honors and respects the intellectual property rights of third-parties in all material that may be used in our programs and courses. The XYZ website and all program materials are not intended to infringe on the copyright of any individual or entity. Any copyrighted material presented by XYZ and its instructors is disclosed and complies with the fair or acceptable use principles established in United States and international copyright law for the purposes of review, study, criticism, or news reporting. All copyrighted material used by XYZ has been properly sourced, cited, and licensed. Upon reasonable request, information on copyrighted material may be sent to you.
Privacy of Customer Information
XYZ Childhood Training, LLC. ensures the privacy and information security concerning the learner's records. Learner’s records will be kept confidential and will be available upon learner’s request. XYZ Childhood Training, LLC. maintains participant records for a period of seven years. Each participant’s information is stored in a secured database. At the conclusion of the training event, certificates will be emailed with the learner’s name with no additional identifying information. With the participant’s permission, a completed and signed Release of Information Form should be completed to release records to a third party. Records will be released via email 14 business days. Expedited records may be requested for an additional fee. Complete and permanent record of each learner’s participation in approved courses/programs.
Support Services
XYZ Childhood Training, LLC. is committed to providing ongoing support services such as advising, registration and scheduling assistance during our business hours of Monday-Friday 9:00 a.m. to 7:00 p.m ET. Learners should contact XYZ’s Customer Support Team at support@xyzchildhoodtraining.org or calling (240) 306-8949 during regular business hours. Support services are also available to participants during all in-person and virtual learning events before, during and after each session via email or telephone.
Cancellations and Refunds Policy
All payments must be made in full prior to the start of a course. Group Bookings, whether Face-to-Face or webinar format, requires a minimum of eight participants. The decision to hold or cancel a class is made, in most cases, 3 business days prior to class. XYZ Childhood Training, LLC. reserves the right to cancel a Training Session at any time due to unexpected circumstances. If a Training Session is canceled by the Instructor, participants will receive a full refund. If a participant or agency/school has already purchased a scheduled Training Session, they may request a refund up to 5 business days prior to their scheduled Training Session. Refunds will be issued up to 10 business days after the cancellation request has been made. Due to card processing and service fees incurred by the Event Website, you will receive the amount you paid minus $2.80. If a cancellation request is made within the 5 business days prior to their scheduled Training Session, they will only be eligible to receive a credit toward a future Training Session. This credit will be redeemable up to 12 months from the refund request. If a registrant misses a session and the session has already been completed, no refunds or credits will be granted.